Tellsanguis ed989ff004 Ajout documentation projets OpenClassrooms (P02-P13) avec support bilingue

- Add all project documentation pages in French and English
- Include PDF viewers for presentations and documents (P10, P12)
- Add collapsible sections for scripts and logs (P10)
- Add static assets for all projects
- Update sidebars with new projets-openclassrooms category
- Add npm start:en script for testing English locale

2025-11-22 16:18:20 +01:00

2.4 KiB

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P2 - Daily Request Management

Context

Implementation of a request and incident management system following ITIL best practices, using the GLPI tool.

Objectives

Configure and use GLPI for ticket management
Apply ITIL methodology for incident and request handling
Set up automated IT inventory
Create processing procedures and flowcharts

Technologies Used

GLPI: asset management and ticketing
GLPI Agent: automated inventory
ITIL: IT service management methodology

Deliverables

GLPI Database Export (SQL)

The SQL file is large (complete GLPI database export). Here is an excerpt of its structure:

-- MariaDB dump 10.19  Distrib 10.11.6-MariaDB, for debian-linux-gnu (x86_64)
--
-- Host: localhost    Database: glpi
-- ------------------------------------------------------
-- Server version	10.11.6-MariaDB-0+deb12u1

/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8mb4 */;

-- Table structure for table `glpi_agents`
CREATE TABLE `glpi_agents` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `deviceid` varchar(255) NOT NULL,
  `entities_id` int(10) unsigned NOT NULL DEFAULT 0,
  `name` varchar(255) DEFAULT NULL,
  `agenttypes_id` int(10) unsigned NOT NULL,
  `last_contact` timestamp NULL DEFAULT NULL,
  `version` varchar(255) DEFAULT NULL,
  -- ... other columns
  PRIMARY KEY (`id`),
  UNIQUE KEY `deviceid` (`deviceid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 COLLATE=utf8mb4_unicode_ci;

Download complete SQL file

GLPI Agent Presentation (PDF)

Flowcharts - Request Processing Workflows (PDF)

Skills Acquired

ITSM tool configuration
Application of ITIL processes (incident, request, problem management)
Technical procedure documentation
Automated inventory implementation

2.4 KiB Raw Blame History